Practical guides on refunds, chargebacks, scams, privacy and consumer protection — in plain English.
Understand chargebacks (reversión de pagos) for credit cards in Colombia: the process under Estatuto del Consumidor art. 51 and Decreto 587 de 2016, how to request from your issuing bank, timelines, and differences from merchant refunds.
FOGAFIN in Colombia provides deposit insurance for eligible savers under Ley 117 de 1985. Coverage details, limits, exclusions, and contact options for Colombian depositors.
Understand product recalls in Colombia: rules under Ley 1480 de 2011, SIC oversight, defective product definitions, and consumer steps for filing PQR complaints.
Understand Klarna's dispute process for buy now pay later installments in the EU: governing policies, distinctions from other disputes, and practical steps based on company terms and consumer credit rules.
Guidance on Uber Eats delivery complaints in Colombia under merchant policies and SIC oversight. Steps for reporting issues, using support channels, and escalating to Superintendencia de Industria y Comercio.
Airbnb's cancellation policy in Colombia follows host-set terms like Flexible or Strict for stays up to 27 nights, with a 24-hour free cancellation window for eligible bookings. Check options in your account and understand limits.
Examine Uber Eats grocery delivery pros and cons in Colombia, including merchant stock commitments under official terms and SIC complaint paths for delays, guided by Estatuto del Consumidor.
Stripe's refund policy relies on merchants to process refunds. Learn how it works, timelines, and steps for consumers from official Stripe documentation.
Understand restocking fees under Colombian consumer protection rules: merchant practices governed by Ley 1480 de 2011 and Superintendencia de Industria y Comercio (SIC) oversight for returns and cancellations.
Review fee structures for Colombian online banks like Daviplata and Bancolombia in 2026, based on bank policies and SFC transparency requirements. Compare maintenance and transaction fees with practical steps to check official schedules.