Airbnb Cancellation Policy in Colombia: Host Rules and Refund Terms

Airbnb's cancellation policy for bookings in Colombia follows host-set terms like Flexible, Moderate, Strict, or Non-refundable for stays of 27 nights or fewer. A 24-hour free cancellation window allows a full refund, including taxes, if the booking is confirmed at least 7 days before check-in using the listing's local time. This applies to most short stays, though non-refundable options have limits except for the initial window. Reservations of 28 nights or more follow long-term rules set by the host.

Airbnb's company policy governs refunds, not Colombian consumer protection rules or payment disputes. To verify terms, log into your Airbnb account and select "Trips" for your booking details.

The Policy That Controls Your Cancellation and Refund

Host-selected cancellation policies determine refund eligibility for reservations in Colombia. Standard policies apply to stays of 27 consecutive nights or fewer, while long-term policies cover 28 nights or more. Options include Flexible, Moderate, Strict, Long Term, and Non-refundable.

These company terms override general expectations, as outlined in Airbnb's cancellation policy guidance. Hosts choose the policy displayed on their listing, which guests accept upon booking.

The 24-Hour Free Cancellation Window

Most short-stay reservations qualify for a full refund within 24 hours of booking confirmation, provided check-in is at least 7 days away based on the listing's local time. This includes service fees and taxes.

Non-refundable rates for standard short stays remain subject to this window, except for certain non-refundable hotel listings. Details appear in Airbnb's cancellation policy guidance.

Exceptions, Limits, and What Does Not Apply

Stay length sets the policy type: 27 nights or fewer uses standard host policies; 28 nights or more uses long-term rules. Non-refundable bookings offer no refunds after the 24-hour window.

Airbnb's Extenuating Circumstances Policy, which addressed COVID-19 travel issues in 2020, does not apply to current bookings. Airbnb's company policy controls all refunds--credit card disputes, payment processor claims, or external consumer laws do not override host terms.

Check Your Cancellation Options and Next Steps

Log into your Airbnb account and go to "Trips" to view the exact policy, refund amount, and cancellation button for your reservation. If ineligible, message the host through the platform or contact Airbnb support for clarification.

Review the listing's policy before booking to confirm terms.

FAQ

Does the 24-hour rule apply to non-refundable listings?
Yes, for standard short stays, except certain non-refundable hotel listings.

What happens if my booking is 28 nights or longer?
Long-term cancellation policy applies, as set by the host.

Can I get a refund after the 24-hour window under a Strict policy?
Refunds depend on the host's Strict terms, such as timing relative to check-in.

Is Airbnb's Extenuating Circumstances Policy still active in 2026?
No, it covered specific 2020 COVID scenarios and does not apply now.

Where do I find the exact cancellation policy for my reservation?
In your Airbnb account under "Trips," or on the listing page.

Does Colombian consumer law override Airbnb's host policies?
Airbnb's host-set terms control refunds; company policy governs.

Log into your account to check options, or review the listing policy for your next booking.