Consumers well informed

Consumoteca Blog

Practical guides on refunds, chargebacks, scams, privacy and consumer protection — in plain English.

How to Avoid Interbank Transfer Fees in Colombia

How to Avoid Interbank Transfer Fees in Colombia

Understand Colombian bank policies and the GMF tax that control interbank transfer fees. Learn about free options like Bancolombia's "llaves" program and steps to check your bank's fees.

Postmates Refund Policy in Colombia: Limited Evidence and Consumer Options

Postmates Refund Policy in Colombia: Limited Evidence and Consumer Options

Overview of limited evidence on Postmates refund policy for Colombian consumers, including escalation paths via Superintendencia de Industria y Comercio where no company policy is available.

Fintech Loans in Colombia: Regulations and Consumer Protections (Movistar Money Context)

Fintech Loans in Colombia: Regulations and Consumer Protections (Movistar Money Context)

Understand the regulatory framework for fintech loans in Colombia under SFC and SIC oversight, including consumer protections and complaint routes applicable to digital services like Movistar Money.

How to Cancel a Google Play Subscription in Colombia

How to Cancel a Google Play Subscription in Colombia

Steps to cancel or pause Google Play subscriptions in Colombia per official Google policy. Covers renewal rules, limits on refunds, and support contacts for Android users facing recurring charges.

PayPal Refunds in Colombia: Limited Official Guidance and SIC Complaint Route

PayPal Refunds in Colombia: Limited Official Guidance and SIC Complaint Route

Overview of available information on PayPal refunds for Colombian consumers from official sources. No Colombia-specific PayPal refund processes identified; general SIC consumer complaint options explained.

Xbox Refund Requests in Colombia: Merchant Policy for Digital Game Purchases

Xbox Refund Requests in Colombia: Merchant Policy for Digital Game Purchases

Understand the Microsoft Services Agreement governing Xbox Store digital purchases in Colombia, what it covers for refunds, and next steps via official support channels before escalating to SIC.

DoorDash Merchant Error Charges in Colombia: Refunds for Reported Order Issues

DoorDash Merchant Error Charges in Colombia: Refunds for Reported Order Issues

DoorDash in Colombia processes customer reports of order issues like missing products by charging merchants 25-100% of item price plus taxes, refunding customers accordingly. Covers process, 72-hour reporting limit, and steps.

PayPal Disputes and Claims in Colombia: Official Policies and Guidance

PayPal Disputes and Claims in Colombia: Official Policies and Guidance

Guidance on PayPal disputes and claims for users in Colombia, focusing on official PayPal policies and sources. Learn what controls these processes and next steps via PayPal Colombia channels and SIC.

How to Block Recurring Payments in Colombia

How to Block Recurring Payments in Colombia

Steps for Colombian consumers to address unwanted recurring payments under Ley 1480/2011 and SIC consumer protection rules, including provider contact, bank blocking, and escalation paths.

Best Ways to Manage Recurring Payments in Colombia Under Consumer Protection Rules

Best Ways to Manage Recurring Payments in Colombia Under Consumer Protection Rules

Practical steps for Colombian consumers to review, cancel, or modify recurring payments and subscriptions, based on Estatuto del Consumidor rights to clear information and transparent procedures.