Consumers well informed

Consumoteca Blog

Practical guides on refunds, chargebacks, scams, privacy and consumer protection — in plain English.

Facebook Marketplace Customer Service Escalation Steps

Facebook Marketplace Customer Service Escalation Steps

Learn Facebook Marketplace support steps, in-app reporting, Help Center use, and FTC escalation for U.S. dispute resolution.

American Express Chargeback Denied: Next Steps for U.S. Cardholders

American Express Chargeback Denied: Next Steps for U.S. Cardholders

American Express chargeback denied? Know FCBA rules, next steps, and CFPB escalation for U.S. cardholders.

State Farm Claim Denied: U.S. Appeal Steps

State Farm Claim Denied: U.S. Appeal Steps

State Farm denied your claim? Know what controls U.S. appeals, what doesn't, and practical next steps to escalate.

Grubhub Cold Food Refund Policy Explained

Grubhub Cold Food Refund Policy Explained

Learn how Grubhub handles cold food refund requests case-by-case and know what to do next.

Remitly Transfer Refund Process (U.S.)

Remitly Transfer Refund Process (U.S.)

Learn how U.S. federal rules require Remitly to investigate remittance errors and prepare for refund requests.

Comenity Online Order Not Received: FCBA Dispute

Comenity Online Order Not Received: FCBA Dispute

Learn how to dispute Comenity credit card charges for undelivered online orders under FCBA protections.

Bank of America Chargeback Denied: What to Do Next

Bank of America Chargeback Denied: What to Do Next

Bank of America denied your chargeback? Know what to do next: review, contact support, escalate to CFPB.

Ally Bank Credit Card Foreign Transaction Fee Disputes

Ally Bank Credit Card Foreign Transaction Fee Disputes

Learn how to dispute Ally Bank credit card foreign transaction fees as billing errors under Regulation Z and know what to do next.

Missouri AG Consumer Complaint Process

Missouri AG Consumer Complaint Process

Learn how Missouri AG Consumer Protection mediates complaints on unfair practices and check company complaint counts.

Venmo Purchase Protection Exclusions for U.S. Users

Venmo Purchase Protection Exclusions for U.S. Users

Understand Venmo Purchase Protection exclusions for untagged P2P payments and know next steps for U.S. users.