Consumers well informed

Consumoteca Blog

Practical guides on refunds, chargebacks, scams, privacy and consumer protection — in plain English.

Airbnb Dispute Resolution Process: Refunds and Claims

Airbnb Dispute Resolution Process: Refunds and Claims

Use Airbnb's Resolution Center for refunds and damage claims, gather evidence, meet the deadline, and know when to escalate.

Airbnb Guest Protection: Refunds, Scams and Claims

Airbnb Guest Protection: Refunds, Scams and Claims

Learn how Airbnb guest protection works, how to report a bad stay or scam, and what evidence and deadlines can affect a refund.

Afterpay Unauthorized Charge: Steps to Dispute It

Afterpay Unauthorized Charge: Steps to Dispute It

See what to do about an unauthorized Afterpay charge, how to secure your account, dispute the payment, and escalate it to your bank.

Afterpay Return Policy: U.S. Returns, Refunds and Payments

Afterpay Return Policy: U.S. Returns, Refunds and Payments

Learn how U.S. Afterpay returns work, who controls refunds, what happens to installments, and what to do about a delayed or missing refund.

Afterpay Refund Policy: U.S. Returns and Disputes

Afterpay Refund Policy: U.S. Returns and Disputes

Learn how U.S. Afterpay refunds work, who starts the process, how to dispute non-delivery, and what evidence to keep.

Afterpay Missing Items: Refunds, Disputes and Next Steps

Afterpay Missing Items: Refunds, Disputes and Next Steps

Find out what to do when Afterpay items are missing: document the problem, contact the seller, dispute the order, and protect your payment plan.

Home Contractor Complaint Checklist: Steps to Get Results

Home Contractor Complaint Checklist: Steps to Get Results

Learn how to document bad renovation work, send a demand letter, file complaints, and pursue mediation or court.

Home Improvement Checklist: Maintenance, DIY and Repairs

Home Improvement Checklist: Maintenance, DIY and Repairs

Plan seasonal maintenance, safer DIY projects, energy upgrades, and contractor checks with this practical U.S. homeowner checklist.

Hidden Fees Checklist: Spot and Avoid Surprise Charges

Hidden Fees Checklist: Spot and Avoid Surprise Charges

Use this U.S. hidden-fee checklist to review bank accounts, travel bookings, subscriptions, investing costs, and bills before you pay.

Gift Card Safety Checklist: Buy, Use, and Report Scams

Gift Card Safety Checklist: Buy, Use, and Report Scams

Learn how to buy, check, use, and protect gift cards, spot scams, and report fraud before more money is lost.