National Car Rental TollPass™ electronic toll service covers limited U.S. toll roads, such as those in the Northeastern United States, with details available at TollPassGo.com. Tolls are billed at the higher of the toll authority’s video toll rate, cash toll rate, or highest undiscounted rate, typically 4-6 weeks after the rental ends. Renters authorize National or affiliates to share name, address, and credit/debit card information with third parties for collection. For toll charge information, contact the Highway Toll Administration or visit TollPassGo.com. Use outside the service area may trigger fines or penalties per the rental contract (Paragraph 3.c(3) or 3.(c.)(3)).
This U.S.-focused policy controls toll charges from TollPass-equipped rentals.
National Car Rental TollPass Policy
TollPass™ provides electronic toll collection on select U.S. toll roads, with coverage limited to areas like the Northeast and subject to change. Current details are listed at TollPassGo.com. For vehicles with an installed transponder, renters follow device directions to activate the service.
Tolls incurred are charged at the higher of the applicable toll authority’s video toll rate, cash toll rate, or highest undiscounted toll rate. Toll data is typically received and billed approximately 4-6 weeks after the rental. By agreeing to the rental contract, renters expressly authorize National or affiliates to transfer personal details including credit/debit card information to third parties for toll collection. See policy details in National's U.S. toll options FAQ and Northeast U.S. toll options.
Risks and Limitations Under TollPass
Using TollPass outside its defined service area may subject the renter and additional authorized drivers to fines and penalties, as outlined in rental contract Paragraph 3.c(3) or 3.(c.)(3). Coverage applies to specific U.S. toll roads and remains subject to updates.
The policy operates under National's terms but references U.S. toll roads exclusively in the available documentation.
Next Steps for Toll Charge Questions
Review the rental agreement and final invoice for TollPass terms and charges.
For information on specific toll charges, contact the Highway Toll Administration or visit TollPassGo.com, per National's guidance.
| Step | Action | Evidence to Gather |
|---|---|---|
| 1 | Check rental agreement for TollPass authorization and service area | Signed contract copy |
| 2 | Verify charge details and timeline (4-6 weeks post-rental) | Final invoice, bank/credit card statement |
| 3 | Contact for info | TollPassGo.com details or Highway Toll Administration |
What Does Not Control Toll Charges
TollPass charges are governed by National's contract and policy. Official policy pages do not detail a direct dispute process, refunds, opt-out procedures, or specific fees.
This is U.S. policy only.
FAQ
How long after rental do National Car Rental toll charges appear?
Toll data is typically received and charges billed within approximately 4-6 weeks.
What if toll lanes were used outside the TollPass service area?
Use outside the area may subject renters to fines and penalties per rental contract Paragraph 3.c(3) or 3.(c.)(3).
What authorizes toll charges on my card?
Renters authorize sharing of name, address, and credit/debit card info with third parties for collection, per the rental contract.