For intrastate moves within Georgia, the official complaint process requires submitting a written claim to the moving company within 90 days of delivery. The mover must respond or resolve within another 90 days. If unresolved, contact the Georgia Department of Public Safety (DPS) for assistance, per state guidance at consumer.georgia.gov/consumer-topics/moving-companies. This covers issues like damage, delay, or non-delivery from local movers. Interstate moves follow separate Federal Motor Carrier Safety Administration (FMCSA) rules, including liability options like full value protection or released value--check the FMCSA site for details.
Credit card chargebacks or general FTC guidelines do not control this process. No specific company policy applies here, as none is named; state or federal rules govern based on move type.
Intrastate vs. Interstate Moves: Which Rules Apply?
Intrastate moves--those entirely within Georgia--fall under Georgia DPS rules. Submit a written claim to the carrier within 90 days of delivery, and the carrier has 90 days to resolve it. If the mover does not respond adequately, the DPS can assist.
Interstate moves, crossing state lines, follow FMCSA regulations. Movers must offer liability coverage options such as full value protection or released value. Review coverage details and exclusions on the FMCSA website, as referenced in Georgia's official moving guidance.
| Move Type | Governing Authority | Key Initial Step |
|---|---|---|
| Intrastate (within Georgia) | Georgia DPS | Written claim to mover within 90 days of delivery |
| Interstate (crosses state lines) | FMCSA | Review liability options; check FMCSA site for complaint process |
Step-by-Step Complaint Process for Intrastate Georgia Movers
Inspect and compare the inventory list at pickup and delivery. Note any damaged, missing, or delayed items in writing before signing the delivery documents.
Submit a written claim to the mover within 90 days of delivery. Include details of the issue, such as damage descriptions, photos, receipts, contracts, and inventory lists as evidence.
The mover must acknowledge and attempt to resolve the claim within 90 days. Keep records of all communications. If no resolution, contact Georgia DPS through consumer.georgia.gov/consumer-topics/moving-companies.
Evidence Checklist for Intrastate Claims:
- Signed inventory from pickup and delivery
- Photos of damage or missing items
- Moving contract and receipts
- Written claim with delivery date
- Mover's response (or proof of no response after 90 days)
Interstate Mover Complaints and Liability Basics
For interstate moves, Georgia guidance directs consumers to FMCSA resources. Movers must provide options for full value protection (replaces or repairs items at full cost) or released value (60 cents per pound per item). Familiarize yourself with these and any exclusions via the FMCSA website.
Inspect items at pickup and delivery, noting issues on the inventory before signing. Official state sources do not detail FMCSA complaint filing steps; direct evidence confirms checking FMCSA for liability and next actions.
What Does Not Control Georgia Moving Complaints
Credit card chargebacks or CFPB processes do not apply, as they target financial products, not moving services. General FTC guidelines lack a specific moving complaint route. Rules from outside the U.S., such as Colombia or the country of Georgia, have no bearing.
Company-specific policies do not control without a named brand; follow state (intrastate) or federal (interstate) rules instead.
FAQ
How do I prove damage during a Georgia move?
Compare pickup and delivery inventories, note issues in writing, and take photos before signing delivery documents.
What if my mover doesn't respond in 90 days?
Contact Georgia DPS for intrastate moves via consumer.georgia.gov.
Does this apply to moves from/outside Georgia?
No--for interstate moves, use FMCSA resources.
Where do I find my mover's intrastate/interstate status?
Check the contract or Georgia DPS guidance; interstate movers display USDOT numbers.
Can I get a refund without a written claim?
Official evidence requires a written claim within 90 days for intrastate moves to start the process.