Consumers well informed

Consumoteca Blog

Practical guides on refunds, chargebacks, scams, privacy and consumer protection — in plain English.

Nevada Security Deposit Dispute Guide

Nevada Security Deposit Dispute Guide

Learn Nevada security deposit dispute steps, evidence tips, and small claims options under NRS Chapter 118A.

Missouri Moving Company Complaint Process

Missouri Moving Company Complaint Process

File a Missouri moving company complaint with the AG's Consumer Protection Division and know federal rules for interstate moves.

U.S. DOT Involuntary Denied Boarding Compensation Rules

U.S. DOT Involuntary Denied Boarding Compensation Rules

Know U.S. DOT rules for cash compensation when involuntarily bumped from oversold flights and prepare next steps.

Unauthorized Credit Card Charge: Dispute under U.S. FCBA

Unauthorized Credit Card Charge: Dispute under U.S. FCBA

Learn how to dispute unauthorized credit card charges under FCBA and know what to do next.

PayPal Buyer Protection Explained for U.S. Buyers

PayPal Buyer Protection Explained for U.S. Buyers

Understand PayPal Buyer Protection for U.S. buyers: coverage, exclusions, filing disputes, and next steps if denied.

Tracking Foreign Transaction Fees on Colombian Debit Cards

Tracking Foreign Transaction Fees on Colombian Debit Cards

Understand bank and card network policies on foreign transaction fees for Colombian debit cards. Learn how to check your issuer's fee schedule, examples from BBVA and Nu, and steps to monitor charges on international purchases.

Airline Overbooking Compensation in Colombia: Direct Claims Under RAC 3

Airline Overbooking Compensation in Colombia: Direct Claims Under RAC 3

Understand Colombian RAC 3 rules for airline overbooking compensation, including minimum percentages from airline policies like Iberia Colombia, official claim steps via airlines and SIC, and why third-party services are not the primary path.

Managing Unwanted Commercial Messages in Colombia: Rules and Opt-Out Options

Managing Unwanted Commercial Messages in Colombia: Rules and Opt-Out Options

Colombia’s Ley 2300 de 2023 regulates commercial spam via the Registro Nacional de Exclusión (RNE). Learn official opt-out steps, limits, and complaint paths for mobile users—no free spam blocker app entitlements.

Uber Grocery Delivery Complaints in Colombia: Handling Options Under Consumer Protection Rules

Uber Grocery Delivery Complaints in Colombia: Handling Options Under Consumer Protection Rules

Understand how Colombia's Estatuto del Consumidor governs complaints about Uber grocery delivery issues like late or missing orders, and the steps to contact Uber support or escalate to the Superintendencia de Industria y Comercio (SIC).

PayPal Buyer Protection: Policy Coverage, Process, and Limits

PayPal Buyer Protection: Policy Coverage, Process, and Limits

PayPal Buyer Protection policy details for buyers: eligibility via company rules, online dispute process, seller fund holds, transaction thresholds, and distinctions from chargebacks or refunds.