Consumers well informed

Consumoteca Blog

Practical guides on refunds, chargebacks, scams, privacy and consumer protection — in plain English.

How to Place a Credit Freeze

How to Place a Credit Freeze

Learn how to place a free credit freeze with Equifax, Experian, and TransUnion to protect against new account fraud.

Illinois Renters Utility Billing Dispute: Rules, Steps, and Timelines

Illinois Renters Utility Billing Dispute: Rules, Steps, and Timelines

Illinois renters: Learn rules, steps, and timelines to dispute utility bills and shared-meter charges.

USPS Delivery Exception Refund Options

USPS Delivery Exception Refund Options

Understand USPS delivery exception policies, check tracking, and know claim steps for insured mail issues.

American Express Recurring Charge After Cancellation: FCBA Rules

American Express Recurring Charge After Cancellation: FCBA Rules

Learn FCBA protections against unauthorized Amex recurring charges after cancellation and know what to do next.

TikTok Shop: Package Marked Delivered But Not Received

TikTok Shop: Package Marked Delivered But Not Received

Learn TikTok Shop's DNR policy, gather evidence, and know next steps for U.S. buyers when packages show delivered but aren't received.

Costco Return Denied: U.S. Appeal Steps

Costco Return Denied: U.S. Appeal Steps

Learn practical steps to appeal a denied Costco return, including contacting member services, for U.S. members.

How to Cancel Uber One and Request a Refund

How to Cancel Uber One and Request a Refund

Learn how to cancel Uber One in the U.S. app and understand auto-refund policies for recent charges.

Alaska Price Gouging Complaint Process

Alaska Price Gouging Complaint Process

Learn how to report suspected price gouging in Alaska via the Attorney General's Consumer Protection Unit.

Alabama Debt Collector Complaint Process

Alabama Debt Collector Complaint Process

Learn how Alabama consumers can understand FDCPA rules, document debt collector interactions, and submit federal complaints.

Capital One ACH Debit Dispute Steps

Capital One ACH Debit Dispute Steps

Learn steps to dispute ACH debits from Capital One accounts under Regulation E and know what to do next.