Consumers well informed

Consumoteca Blog

Practical guides on refunds, chargebacks, scams, privacy and consumer protection — in plain English.

Your Warranty Rights in the EU: 2-Year Minimum, Remedies, and 2026 Updates

Your Warranty Rights in the EU: 2-Year Minimum, Remedies, and 2026 Updates

Discover EU warranty rights for consumer goods: 2-year statutory minimum, repair/replacement remedies, proof burdens, 2026 labeling rules, post-warranty repairs, and country variations for consumers and businesses.

Business Registry Check: How to Verify French Companies Using Infogreffe and RCS (2026 Guide)

Business Registry Check: How to Verify French Companies Using Infogreffe and RCS (2026 Guide)

2026 guide for employers and compliance teams: Perform KYB checks on French companies via the official RCS registry and Infogreffe. Step-by-step access, document types like KBIS (€2.13), debts, financials, and pricing.

How to Report a Scam to IC3: Step-by-Step Guide (2026)

How to Report a Scam to IC3: Step-by-Step Guide (2026)

Learn how to report a scam to IC3 with this step-by-step guide. Discover the process, expectations, and why IC3 is the primary federal channel for internet crime complaints.

Return Without Receipt: Historical UK High Street Policies and US State Laws

Return Without Receipt: Historical UK High Street Policies and US State Laws

Discover historical UK high street store policies from 2009 and US state laws for returning items without a receipt. Learn timelines, conditions like resaleable state, and practical steps for successful returns in 2026.

How to Complain to Your State Attorney General: Step-by-Step Guide (2026)

How to Complain to Your State Attorney General: Step-by-Step Guide (2026)

Learn how to file a consumer complaint with your state Attorney General in 2026. Step-by-step instructions, state examples (CA, MI, TX, WA, DC, GA), preparation tips, and what to expect after submission.

How to Complain to the FTC: Step-by-Step Guide for US Consumers (2026)

How to Complain to the FTC: Step-by-Step Guide for US Consumers (2026)

Learn how to complain to the FTC online at ftc.gov/complaint. Step-by-step instructions, what to include, realistic expectations, and alternatives for reporting scams and unfair practices to US consumers.

Store Credit vs Refund: Key Differences and Business Benefits for Revenue Retention in 2026

Store Credit vs Refund: Key Differences and Business Benefits for Revenue Retention in 2026

Discover how store credit outperforms refunds for e-commerce businesses in 2026, with 68% repeat purchase rates and +$20 extra spend. Compare revenue retention, fraud prevention, and CLV boosts in this guide for retailers.

Exchange Policy: Retail Windows, Consumer Expectations & Merchant Strategies (2026)

Exchange Policy: Retail Windows, Consumer Expectations & Merchant Strategies (2026)

Explore 2026 retail exchange policies like Walmart's 90-day window, 82% consumer demand for free returns, and merchant tools retaining up to 50% revenue through incentives and exchanges.

How to Complain to the CFPB: Step-by-Step Guide (2026 Update)

How to Complain to the CFPB: Step-by-Step Guide (2026 Update)

Learn how to submit a CFPB complaint online, by phone, or mail in 2026. Step-by-step instructions, timelines (15-day company response), required documents, and portal updates for US consumers resolving financial disputes.

Return Policy Essentials: Amazon, Walmart, Target Compared + 2026 Ecommerce Best Practices

Return Policy Essentials: Amazon, Walmart, Target Compared + 2026 Ecommerce Best Practices

Discover key return policies from Amazon (30/15/90 days), Walmart (90 days), and Target (generous for kids' items), with 2026 best practices for Colombian online shoppers and small businesses crafting clear terms.