RoboKiller Spam Blocking: Cancellation Policy and US Consumer Options
RoboKiller, a spam call blocker available on the US Apple App Store, operates under terms set by its publisher, Bending Spoons. US subscribers facing billing or cancellation issues must follow the company's specified notice process via email or mail to an address in Milan, Italy. Federal Trade Commission (FTC) rules on negative option billing apply for transparency in certain contexts, such as telemarketing disclosures under the Telemarketing Sales Rule (TSR), but do not override company policy. The existing FTC Negative Option Rule covers prenotification plans, while 2024 amendments requiring easier cancellation were vacated by the Eighth Circuit in 2025; rulemaking reopened in 2026 with no final changes as of now.
This outlines what controls RoboKiller subscriptions, company contact steps, applicable FTC guidance, unrelated dispute paths, and escalation options for US consumers.
What Governs RoboKiller Subscriptions
Bending Spoons Terms of Service control RoboKiller subscriptions, as the publisher for the app (ID 1022831885). These terms specify notice methods for cancellation and govern billing practices. FTC rules provide baseline transparency for negative option features--where silence or inaction counts as consent--but apply narrowly.
The FTC Telemarketing Sales Rule requires disclosures before consent in telemarketing negative options. The pre-2024 FTC Negative Option Rule addresses prenotification plans. No broader "click-to-cancel" mandate exists in 2026 following the 2025 vacatur.
App Store availability does not mean in-app billing terms replace Bending Spoons policy.
RoboKiller Cancellation and Contact Process
Send cancellation notice per Bending Spoons terms: email to [email protected] or mail to Via Nino Bonnet 10, 20154 Milan, Italy, Attention: Legal. The Bending Spoons Terms of Service for RoboKiller (app=1022831885) details this process.
No evidence confirms refunds, deadlines, or alternative support emails. Verify subscription type (in-app or direct) against these terms before notice.
FTC Rules on Negative Option Billing
FTC guidance targets negative option marketing where sellers interpret lack of action as acceptance. The TSR mandates clear disclosures in telemarketing sales. The standing Negative Option Rule (from 1973) focuses on prenotification for continuity plans.
Proposed 2024 amendments for uniform cancellation ease across channels were vacated in 2025 on procedural grounds. The FTC reopened rulemaking in March 2026, seeking comments, but no new rule binds RoboKiller subscriptions.
These federal baselines do not create cancellation rights beyond company terms.
What Does Not Apply to RoboKiller Billing Disputes
Credit card chargebacks follow separate card network rules, not FTC negative option guidance or company policy. Bank EFT/ACH disputes under Regulation E address unauthorized debits differently. App Store refund requests remain distinct from direct notices to Bending Spoons.
State consumer laws or CFPB processes apply only to specific unfair practices or unauthorized bank debits, not general subscription cancellation. EU, UK, or Colombian rules do not govern US App Store subscriptions.
Escalation and Complaint Options
If Bending Spoons does not respond to cancellation notice, resend via the specified email or mail. For suspected FTC rule violations like inadequate negative option disclosures, contact the FTC Office of the Secretary, 600 Pennsylvania Avenue NW, Suite CC-5610 (Annex N), Washington, DC 20580.
State Attorney General offices handle deceptive practices complaints. CFPB suits unauthorized debits, not subscription policy.
FAQ
How do I cancel my RoboKiller subscription according to company terms?
Email [email protected] or mail Via Nino Bonnet 10, 20154 Milan, Italy, Attention: Legal, per Bending Spoons terms.
Does the FTC require easy cancellation for apps like RoboKiller?
No uniform requirement exists; vacated 2024 amendments did not take effect, and current rules focus on disclosures, not cancellation mechanics.
What happened to the 2024 FTC Negative Option Rule amendments?
Vacated by the Eighth Circuit in 2025; rulemaking reopened in 2026 with no final changes.
Can I use credit card chargebacks for RoboKiller billing issues?
Chargebacks follow card rules separately from company policy or FTC negative option guidance.
Who publishes RoboKiller and where do I send cancellation notice?
Bending Spoons publishes it; send notice to [email protected] or the Milan address in their terms.
Are there refunds or deadlines for RoboKiller cancellations?
No supported evidence of refunds or deadlines; check Bending Spoons terms for details.
Verify your subscription details in the Bending Spoons terms and send notice as specified. Report suspected violations to the FTC if disclosures lacked clarity.