Poshmark's Posh Protect policy governs refunds for non-received items in U.S. marketplace purchases. Buyers must inspect orders promptly upon delivery and report problems before accepting, which releases payment to the seller. Once payment releases, sales are final, and Posh Protect provides no refunds. This applies only to on-platform purchases; off-platform deals or trades fall outside coverage.
Posh Protect covers protection for transactions completed through the Poshmark marketplace. The policy requires buyers to inspect items promptly after delivery. If the order matches the description, accept it to release funds to the seller.
Once payment releases to the seller, all sales become final under Posh Protect. No refunds issue through this program afterward. This framework prioritizes quick resolution tied to delivery confirmation and buyer inspection.
| Posh Protect Core Rules | Details |
|---|---|
| Coverage Scope | Marketplace transactions only |
| Buyer Action | Prompt inspection and report issues before acceptance |
| Finality | Payment release makes sales final; no Posh Protect refunds |
What Does Not Control Poshmark Non-Delivery Refunds
Posh Protect excludes trades and any transactions completed off the Poshmark platform. Buyers assume full risk for those, with no platform protection or refunds available.
Non-delivery differs from issues like item condition or damage, which follow separate reporting under Posh Protect. Credit card chargebacks or other payment method disputes operate separately from Posh Protect, with their own rules and timelines. Federal Trade Commission (FTC) guidance on e-commerce applies generally but does not set specific refund timelines or guarantees for private marketplace policies.
Next Steps for Item Not Received
Log into your Poshmark account and review the order status, including any tracking updates. If no delivery occurs or tracking shows problems, report the issue through Poshmark support or the order details page before payment releases.
Gather these items as evidence:
- Order ID and screenshots
- Seller communications
- Tracking information
- Delivery status from carrier
Contact Poshmark support via the app for resolution under Posh Protect. Review the full Posh Protect page for policy details. If payment has already released, sales are final under the policy--check your payment method (e.g., credit card) for separate dispute options.
FAQ
What if my Poshmark item never arrives--how long to wait?
Monitor tracking and order status in your account. Report non-delivery to Poshmark support promptly before payment releases to the seller.
Does Posh Protect cover non-delivery, or only item issues?
Posh Protect governs marketplace transactions, including non-delivery reports made promptly before payment release.
Can I get a refund after accepting the order?
No--once accepted and payment releases, sales are final with no refunds under Posh Protect.
What about trades or deals outside Poshmark?
Posh Protect excludes them; buyers bear all risks with no platform coverage.
Is credit card chargeback better than Posh Protect?
Chargebacks follow card network rules separately from Posh Protect and depend on your issuer's process.