PayPal Buyer Protection for Non-Delivery: What Colombian Buyers Need to Know

PayPal Buyer Protection covers non-delivery of eligible items for eligible transactions, where the item does not arrive within the seller's estimated delivery timeframe. This is PayPal's company policy, not a legal right, credit card chargeback process, or other payment method dispute. To pursue a claim, buyers first attempt resolution with the seller, then open a dispute in PayPal's Resolution Center and escalate to a claim if needed. PayPal reviews eligibility, evidence of non-delivery, and the seller's response before deciding, holding seller funds until resolution.

The policy applies internationally, including to PayPal users in Colombia, based on PayPal's official Buyer Protection policy (last updated 18 December 2024).

The Policy That Controls Non-Delivery Claims

PayPal Buyer Protection policy governs claims for non-delivery. It applies to specific problems, including when an eligible item does not arrive within the seller's estimated delivery timeframe.

This is PayPal's company policy outlined in its official terms. Coverage depends on transaction eligibility as defined there. PayPal makes the final decision based on the information provided.

What PayPal Buyer Protection Does Not Cover

PayPal Buyer Protection is separate from credit card chargebacks through Visa, Mastercard, or other networks; merchant refund policies; bank or card network disputes; or local consumer protection laws in Colombia, such as those from the Superintendencia de Industria y Comercio.

It addresses PayPal transactions only, not other payment methods like bank transfers or debit card billing.

How to Open and Pursue a Non-Delivery Dispute

Contact the seller directly first to resolve the issue. If unresolved, open a dispute in PayPal's Resolution Center. Escalate to a claim online or by phone if the dispute remains open.

Provide evidence of non-delivery. PayPal reviews eligibility requirements, the evidence, and any seller response. It holds the seller's funds until making a decision in its sole discretion.

Key Limits and What PayPal Considers

Coverage applies only to eligible transactions per the policy. PayPal may auto-close disputes or claims and decides based on eligibility and provided information. No refund is guaranteed.

Check the full policy for transaction-specific details, as outcomes depend on the evidence submitted and seller input.

FAQ

Does PayPal Buyer Protection apply to all purchases?
No, only to eligible transactions as defined in the policy.

What counts as non-delivery under the policy?
Non-delivery of an eligible item within the seller's estimated delivery timeframe for covered transactions.

How do I prove non-delivery to PayPal?
Submit evidence through the dispute or claim process; PayPal reviews it alongside other information.

Can I use credit card chargeback instead of PayPal dispute?
Credit card chargebacks are a separate process through your card issuer, not part of PayPal Buyer Protection.

What happens after I escalate to a claim?
PayPal reviews eligibility, evidence, and seller response, holds funds, and decides in its sole discretion.

Where can I find the full PayPal Buyer Protection policy?
On PayPal's official Buyer Protection page.

Review your transaction details in your PayPal account and consult the current Buyer Protection policy before proceeding.