Motel 6 requires cancellation of paid or credit card-guaranteed reservations by notifying the property by 6:00 p.m. local time on the arrival day. Failure to do so risks the room not being held after that time. Unguaranteed reservations are held until 6:00 p.m. at most locations. This is per Motel 6's official Reservation Policies page, which applies to U.S. direct bookings. The policy does not detail specific post-cancellation charges or refunds.
Motel 6 Official Cancellation Policy
Motel 6's official policy states that reservations sent in payment or guaranteed with a credit card must be canceled by notifying the property by 6:00 p.m. local time. Unguaranteed reservations are held until 6:00 p.m. at most locations. Local time at the property sets the deadline; confirm with the location.
| Reservation Type | Hold/Cancellation Deadline | Official Source Note |
|---|---|---|
| Paid or credit card-guaranteed | Cancel by notifying property by 6:00 p.m. local time | Risk of non-holding after deadline |
| Unguaranteed | Held until 6:00 p.m. at most locations | No guarantee beyond that time |
What Does Not Control Motel 6 Cancellations
Motel 6's official policy does not mention non-refundable rates, post-cancellation fees, or flexible cancellation windows. State consumer protection laws or FTC rules against unfair practices do not set cancellation deadlines; they address proven deception separately from this policy.
Credit card chargebacks follow card network rules as a billing dispute option after merchant contact, not as a primary override. Third-party bookings (e.g., OTAs) fall under those platforms' terms, outside Motel 6's direct policy.
Next Steps If Charged After Cancellation
Contact the specific Motel 6 property directly with your reservation number, cancellation details, and charge explanation request. Provide timestamps showing notification before or after 6:00 p.m.
Gather and keep:
- Booking confirmation email
- Cancellation confirmation or communication records
- Payment receipt or bank statement showing charge
- Screenshots of policy page and timestamps
If unresolved, escalate to Motel 6 corporate at G6 Hospitality LLC, 4001 International Parkway, Carrollton, Texas 75007.
Escalate to your state attorney general's consumer protection office or credit card issuer for disputes only after merchant steps.
FAQ
Does Motel 6 refund charges for late cancellations?
Official policy does not detail refunds; contact the property for case-specific handling based on their records.
What if I booked through a third party?
Motel 6 policy covers direct reservations; check the OTA or booking site's terms separately first.
Can I dispute via credit card if charged?
Possible as a billing dispute after contacting the merchant, following your card issuer's process.
Is the 6:00 p.m. deadline always local time?
Policy implies per-property local time; confirm with the specific location.