LaserShip (now OnTrac) signature required disputes follow OnTrac's delivery inquiry process for U.S. packages marked delivered but missing. OnTrac's official FAQ confirms tracking numbers begin with "C", "D", "1LS", "LS", "LX", or "BN", and delivery attempts occur within 1-2 business days with no same-day retries. Signature requirements are set by the merchant or sender. Submit an inquiry via ontrac.com for tracking issues like "delivered but not received," then share OnTrac's response with the merchant for refund consideration. No official OnTrac policy confirms signature waivers or direct carrier refunds.
LaserShip Is Now OnTrac
LaserShip operates as OnTrac following a 2023 rebranding, with lasership.com redirecting to ontrac.com. OnTrac tracking numbers begin with "C", "D", "1LS", "LS", "LX", or "BN", per their official FAQ.
Current disputes use OnTrac's system.
OnTrac Delivery Policies
OnTrac attempts package delivery within 1-2 business days and does not reattempt the same day, according to their FAQ. Signature requirements depend on sender instructions set by the merchant.
These policies set expectations for delivery confirmation.
What Controls Signature Required Disputes
OnTrac policy governs delivery attempts, tracking, and inquiries for signature-required packages. Merchants or platforms control signature setup and any refund policies.
Use OnTrac inquiries to verify delivery status before merchant escalation. No official OnTrac policy on signature waivers or direct refunds appears in available sources.
| Aspect | Controlling Policy |
|---|---|
| Delivery attempts | OnTrac: 1-2 business days, no same-day retry |
| Signature requirement | Set by merchant/sender |
| Tracking prefixes | OnTrac: "C", "D", "1LS", "LS", "LX", "BN" |
| Inquiry process | OnTrac delivery confirmation form |
What Does Not Control This Issue
Credit card billing disputes follow separate card issuer processes after merchant/OnTrac steps.
USPS or FTC rules apply only if USPS handles final-mile delivery or deceptive practices occur, not standard OnTrac disputes.
Next Steps for Your Dispute
Gather your tracking number (confirm prefix matches OnTrac formats), order details from the merchant, and photos of the delivery area. Submit an inquiry via ontrac.com for tracking issues like "delivered but not received."
Share OnTrac's response with the merchant for refund consideration, providing all evidence.
Checklist for evidence:
- Tracking number (confirm prefix matches OnTrac formats)
- Merchant order ID and expected delivery details
- Screenshots of tracking status
- Photos showing no package at delivery location
FAQ
Does OnTrac waive signature requirements?
No official policy confirms waivers; requirements follow merchant instructions.
What if tracking says "delivered" but no signature or package?
Submit an OnTrac inquiry to check delivery status.
Can I get a refund directly from OnTrac?
No; contact the merchant after any OnTrac inquiry response.
How long for OnTrac to respond to inquiries?
Official sources do not confirm timelines.