Contact Home Depot customer support promptly with proof of your order and the delivered item to request a refund or replacement. Home Depot's return policy governs most U.S. online purchase refunds, while the federal Mail, Internet, or Phone Order (MIPO) Merchandise Rule provides a backstop for wrong or unordered items ordered online. This rule applies to most things you order by mail, online, or by phone, allowing you to notify the seller, return the item if instructed (seller pays return shipping), or keep it without further obligation if the seller does not respond. Act quickly to gather evidence like order confirmation and photos, including copies of documents showing expected and actual delivery dates, as delays may limit options under company policy.

Controlling Policies and Rules

Home Depot's return policy controls refunds for wrong items delivered in the U.S. The FTC Mail, Internet, or Phone Order (MIPO) Merchandise Rule applies to online orders and covers situations where you receive the wrong merchandise. Under this rule, you can notify the seller, return the item if instructed (seller pays return shipping), or keep it without further obligation if the seller does not respond.

Company policy takes precedence over federal rules for standard merchant refunds. No official Home Depot U.S. policy page confirms exact deadlines or fees for wrong item deliveries.

Aspect Controlling Rule/Policy Key FTC MIPO Support
Wrong Item Delivery Home Depot return policy (contact support) Applies to online orders; notify seller for refund/return at their cost or keep item
Evidence Needed Order docs, photos of item Include expected/actual delivery dates and seller notices
Primary Action Merchant contact first Seller must resolve or allow return at their cost

Practical Next Steps

Gather order confirmation, photos of the wrong item and packaging, delivery receipt, and any communication from Home Depot. Include copies of documents showing expected and actual delivery dates, including any seller notice of shipment delay. Contact Home Depot online customer support via phone, chat, or app using your order number. Request a refund, replacement, or return label, and ask for their policy on wrong item deliveries.

If unresolved after support contact, escalate within Home Depot channels before other options. For credit card payments, a billing dispute is secondary: dispute in writing within 60 days of the first statement showing the error.

Checklist for Wrong Item Refund Request:

What Does Not Control This Issue

Credit card billing disputes are not the first step; attempt merchant resolution under Home Depot policy before disputing with your issuer. FTC credit card rules require written disputes within 60 days of the statement date but apply after merchant process.

State sales tax rules, special order fees, or category-specific deadlines do not directly govern wrong item refunds without confirmation. Home Depot U.S. policy and FTC rules apply; Canadian, EU, or Colombia rules do not.

FAQ

What if I paid by credit card and Home Depot won't refund?
Contact your card issuer for a billing dispute as a secondary step. Dispute in writing within 60 days of the first statement with the error; the issuer must acknowledge within 30 days unless resolved, and resolve within two billing cycles (not more than 90 days).

How soon must I report a wrong item from Home Depot delivery?
Act promptly; FTC urges quick reporting with delivery evidence, though no universal deadline is confirmed in official Home Depot U.S. policy.

Can I keep the wrong item and still get a refund?
FTC MIPO Rule allows keeping unordered/wrong items without payment if the seller does not provide return instructions, but follow Home Depot's guidance first.

What evidence does Home Depot require for wrong item claims?
Provide order confirmation and proof of the delivered item; include delivery date documents per FTC.

Does FTC guarantee a full refund from Home Depot?
No; FTC supports your position under MIPO but defers to merchant policy for resolution.