The Hawaii Insurance Division, part of the Department of Commerce and Consumer Affairs (DCCA), investigates insurance-related complaints involving licensed insurers in Hawaii. Contact them at DCCA (3222) or [email protected] during office hours of 7:45AM--4:30PM HST, Monday through Friday except state holidays.
What Controls Insurance Complaints in Hawaii
The Hawaii Insurance Division regulates insurance companies through licensing, fiscal examinations, rate and policy reviews, and complaint investigations. It oversees operations of insurers licensed in Hawaii.
Key contacts are DCCA (3222) for phone and [email protected] for email inquiries. Office hours run 7:45AM--4:30PM HST, Monday-Friday except holidays. These channels support initial questions about insurance issues.
| Contact Method | Details |
|---|---|
| Phone | DCCA (3222) |
| [email protected] | |
| Hours | 7:45AM--4:30PM HST, Mon-Fri (except holidays) |
What Does Not Control Insurance Complaints
Insurance complaints fall under state insurance regulation, not federal CFPB or FTC rules, credit card billing disputes, or merchant refunds. General DCCA consumer complaints or county-specific processes, like Hawaii County Auditor filings, do not apply to insurance matters.
Health insurance issues route through the Hawaii Department of Health, not the Insurance Division. Disaster-specific rules, such as for floods or hurricanes, follow separate guidelines.
Practical Next Steps
Contact the Hawaii Insurance Division first via phone at DCCA (3222) or email at [email protected]. Prepare evidence including your insurance policy, correspondence with the insurer, claim denial letters, and timelines of events.
The division investigates licensed insurers but outcomes depend on the case. Official sources confirm their investigative role but lack a detailed online form or step-by-step process, deadlines, or fees.
Evidence Checklist
- Insurance policy document
- Insurer correspondence
- Claim denial or response letters
- Dates and details of interactions
FAQ
What types of insurance complaints does the Hawaii Insurance Division handle?
It investigates complaints against licensed insurers related to operations in Hawaii, such as claim handling.
How do I contact the Hawaii Insurance Division?
Use DCCA (3222) or [email protected] during 7:45AM--4:30PM HST, Monday-Friday except holidays.
Are there deadlines for filing an insurance complaint?
Official sources do not confirm specific deadlines.
Can the Insurance Division force my insurer to pay a claim?
No, it investigates but cannot provide legal advice or mandate payments.
What if my issue involves health insurance or a non-licensed insurer?
Health insurance routes to the Department of Health; confirm licensing status for others via the division.