Envato Market Refund Policy: Limits from the User Terms

Envato Market's refund conditions appear in its User Terms. These terms state no refund if a product purchase was made over 180 days ago for supported Themeforest and CodeCanyon items, or over 30 days ago for unsupported Themeforest and CodeCanyon items, AudioJungle, VideoHive, GraphicRiver, PhotoDune, or 3DOcean items. Purchases grant a limited, non-exclusive license under the item's license terms, not ownership of the digital item.

This merchant policy applies globally to Envato Market buyers. It sets the main eligibility limits for refund requests.

The Controlling Policy: Envato Market User Terms

Envato Market governs refunds through its User Terms, with no standalone refund policy document. The terms cover purchases of digital items across its marketplaces.

Buyers receive a limited, non-exclusive license for each item, as defined in the specific item license. This distinguishes Envato Market transactions from ownership transfers.

Review the full Envato Market User Terms for complete conditions.

Refund Time Limits and Exceptions

The User Terms specify no refunds beyond these time periods:

• Over 180 days for supported Themeforest and CodeCanyon items.
• Over 30 days for unsupported Themeforest and CodeCanyon items, plus items from AudioJungle, VideoHive, GraphicRiver, PhotoDune, and 3DOcean.

These deadlines determine refund ineligibility. The terms provide no further exceptions or details on other conditions.

What Does Not Control Envato Market Refunds

Envato Market refunds follow the User Terms merchant policy only. This does not include:

• Credit card chargebacks or payment processor rules.
• Statutory consumer rights in any jurisdiction, such as Colombia or Australia.

Local laws or card network policies operate separately from this merchant policy.

Next Steps for Refund Requests

Check your purchase date against the User Terms limits. Gather order details, including the item marketplace and support status if applicable.

Contact Envato Market support through their help system to request a refund if within limits. Refer directly to the Envato Market User Terms in your inquiry.

FAQ

Does Envato Market offer refunds after 30 or 180 days?
No, per the User Terms, purchases over those periods qualify for no refund.

What counts as a "supported" item for the 180-day limit?
The User Terms apply 180 days to supported Themeforest and CodeCanyon items; other categories use 30 days. Check item details for support status.

Do Envato Market purchases give full ownership of digital items?
No, purchases provide a limited, non-exclusive license only.

Can I get a refund for Envato Elements subscriptions here?
No, this covers Envato Market item purchases; Elements has separate terms.

Where do I find the full Envato Market refund conditions?
In the Envato Market User Terms.

Is this policy different for buyers in Colombia?
The User Terms apply globally; no Colombia-specific variations appear in the policy.

Verify your situation against the current User Terms and contact Envato support with purchase evidence.