Duolingo's policy on refunds for auto-renewal subscription charges controls initial U.S. consumer requests, but no official Duolingo terms or support pages detail specific eligibility, windows, or success rates in available evidence. Start by contacting Duolingo support through their app or website help channels, as the platform handles merchant refunds before other options. Cancellation to stop future charges is separate from refund requests and must occur via the purchase platform (e.g., app store or web account). FTC's Restore Online Shoppers' Confidence Act (ROSCA) provides general federal oversight of subscription practices but shows no Duolingo-specific enforcement.
What Controls Duolingo Auto-Renewal Refunds
Duolingo's subscription terms and support procedures govern refund requests for Super Duolingo auto-renewals, as the platform sets its own merchant policy for billing disputes. Official evidence on exact refund conditions remains unavailable, so outcomes depend on case-by-case review by Duolingo support.
FTC enforces ROSCA against negative option marketing, including some subscription renewals, with continued scrutiny noted in 2026 advisories. This applies broadly to U.S. online subscriptions but confirms no targeted action against Duolingo.
State attorneys general may address ROSCA violations, but no Duolingo cases appear in available records.
What Does Not Control This Issue
Credit card billing disputes or chargebacks are escalation options after Duolingo's response, not the first step--platform policy takes precedence.
App store cancellations (Apple or Google Play) prevent future renewals but do not process Duolingo refunds; direct support contact is required.
Non-U.S. rules, such as EU cooling-off periods or Colombia retractation rights, do not apply to U.S. consumers.
Duolingo English Test (DET) refunds differ from Super Duolingo subscriptions.
| Common Confusion | What Controls Refunds | What Does Not |
|---|---|---|
| Auto-renewal charge | Duolingo support policy | Credit card chargeback (escalation only) |
| Future billing prevention | Purchase platform cancellation | Website settings alone (if bought via app) |
| General rights | FTC ROSCA (oversight) | State product return laws |
Practical Next Steps for Refund Requests
Contact Duolingo support via the app's help section or website form. Provide account email, charge date and amount, billing statement, and any cancellation proof.
Prepare evidence:
- Screenshots of subscription settings and charge confirmation.
- Bank or card statement showing the transaction.
- Support ticket reference if prior contact occurred.
Monitor for response, as delays occur with high volume. If denied or unresolved, escalate within Duolingo before considering FTC complaint at reportfraud.ftc.gov for potential ROSCA patterns or your state attorney general.
FAQ
Can I get a refund if I cancel right after an auto-renewal charge?
Unclear without Duolingo's case-specific policy; contact support to request.
Where do I cancel Duolingo to avoid future charges?
Use the purchase platform: app store settings for app purchases, account page for web.
Does FTC guarantee refunds for Duolingo?
No; ROSCA enables enforcement but not individual refunds.
What if support does not respond?
Follow up via ticket; consider FTC or state AG complaint for unresolved patterns.